FAQ

What types of heating solutions do you offer?

Dinac specializes in high-efficiency heating solutions, including stylish cast iron gas stoves and advanced wood pellet stoves. Our products are designed to provide warmth and comfort for various living spaces, ensuring both functionality and aesthetic appeal.

How do I ensure the safe operation of my heating appliance?

To ensure safe operation, it is crucial to follow the manufacturer's guidelines provided in the product manual. This includes proper installation, regular maintenance, and adhering to safety protocols such as ensuring adequate ventilation and avoiding flammable materials nearby.

What is the return policy for your products?

Dinac has a 30-day return policy. Customers can request a return within 30 days of receiving their order, provided the item is in its original condition and packaging. A receipt or proof of purchase is required for the return process.

Do you offer exchanges for damaged or defective products?

Yes, we only exchange products that are damaged, defective, or incorrect. If you need to initiate an exchange, please contact us directly to facilitate the process.

What shipping options are available for my order?

We provide Economy Shipping with an estimated delivery time of 3 to 7 business days. Orders are processed within 1-3 business days, and shipping is free for all customers. It is important to ensure that your shipping address is accurate to avoid delivery issues.

How can I track my order once it has been shipped?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment through the carrier's website.

What should I do if my package is marked as delivered but I have not received it?

If your tracking information indicates that your package has been delivered but you have not received it, please contact your postal service to investigate the matter. Dinac is not responsible for packages marked as delivered.

How long does it take to process a refund?

Refunds are processed once we receive and inspect the returned item. You will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be credited to your original payment method, which may take additional time to reflect in your account.